Shipping Information

How do you send my purchase?

We use a number of shipping methods including Australia Post, Fastway & Toll Couriers.

If shipping states “standard shipping”, or “courier” we will select the most appropriate service for your purchase based on your location. Please note that couriers do not ship to Po Boxes or Parcel Lockers so we will send using Australia Post. Small items with free shipping may be sent as “large letters” and will not include tracking unless you select a paid option.

If someone is not available to sign for your parcel, a card is usually (but not always) left and you can then pick up your parcel at your convenience from your local post office or agent. Any items that are marked with an Authority to Leave will be left in a safe place if there is no one to sign for it. Unfortunately we cannot accept responsibility for items that go missing or if there is an Authority to Leave.

Order Tracking:

Please click the link below to track your order:

Track my Order

Free Shipping:

Free Shipping is currently available Australia & New Zealand Wide  for all orders over $89 when the Free Shipping option is selected during checkout.  All orders under $89 will be charged at the rates provided by the shipping calculator.

Domestic Shipping:

Packages are generally dispatched within 1 days after receipt of payment and are shipped via Australia Post Parcel Post service with tracking and drop-off without signature.

Orders are usually delivered within 2-5 business days by Australia Post Parcel Post service with online Tracking .

Auspost Tracking number is provided and the package can be tracked from below  Auspost website.

http://auspost.com.au/track/track.html

Express Post

During the order,you have option to choose Express post ,which if chosen your order will be Express posted to you using Australia Post Express Post service which is next day delivery.

As long as you live in the Express Post Network (which covers most of Australia – you can confirm here: http://auspost.com.au/parcels-mail/delivery-areas.html) your order will be delivered the next business day after it’s posted.

Delivery Address: Orders will be delivered to the address on your order, not Paypal, unless otherwise stated.

How long until you post my order?
We do our very best to post all orders within 1 business day of receiving your cleared payment. During busy times (after a weekend, long weekend or holiday), it may take 2-3 days to process your order.

How will my order be packaged?
To keep costs low, we use postage satchels and ensure that delicate items are bubble wrapped or sent in a box. We like to recycle boxes, so your packaging may be pre-loved. We hope that’s okay with you!

How long until my parcel arrives?

Here’s the good news… All stock is local, here in Australia, and not on back order, so you only need to allow 3-10 business days for delivery after proof of payment, although in most cases delivery is much quicker (2-4 working days to most capital cities).

International Shipping (outside Australia)

We ship worldwide. Packages are generally dispatched within 1 days after receipt of payment and are shipped via Australia International Post standard service with tracking and drop-off without signature.

Orders are usually delivered within 5-7 business days by Australia Post International Post standard service with online Tracking .

Auspost Tracking number is provided and the package can be tracked from below Auspost website.

Please note that in some countries (like the UK) there may be extra customs duties to pay. We are not liable for these extra charges and we will not accept “return to sender” returns where a delivery has been refused for any reason.

http://auspost.com.au/track/track.html

Dispatch times:

We aim to dispatch all orders same or next day and most will have shipped within 48 hours but occasionally it can take longer during busy periods. If we expect your order to take longer than 3 days to ship then we will contact you to explain why and offer any alternative if applicable.

Pickup:

Pick ups  can be organised with prior appointment from Sydney too.Please email us at info@superdogchew.com.au if you interested to directly purchase and pickup.

Returns:

We stand by the quality of our products and we make things right if you are not satisfied with your purchase. You can return any products to receive a refund of the purchase price or exchange the products within 24 hours of receipt (for any reason), provided that the products are returned in their original condition with original or appropriate packaging and invoice.

To return products please email us on  info@SuperDogChew.com.au and we will advise you on how best to return the goods to us.

Return to Sender:

If orders are returned to us as undeliverable for any reason or are marked Return to Sender (RTS), a $10 RTS fee is charged by Australia Post. If the RTS item is to be reposted or refunded, the Australia Post fee is charged to the buyer on top of the original postage cost.